S

Security

Do I trust leadership to act in good faith? Do I feel safe to speak up, make mistakes, and learn?

By Daniël Corsen · Co-Founder and Chief Reshaper, Reshapers

What it captures

Two distinct sub-constructs. Trust in leadership: perceived ability, benevolence, and integrity. Psychological safety: felt permission to take interpersonal risks without fear of punishment.

What low scores look like

People comply in public and resist in private. Rumors replace facts. Innovation stalls. Concerns go underground.

Why it matters

Psychological safety enables learning behavior and voice. Trust depends on three perceptions about leadership: competence, genuine care for people, and adherence to principles. All three must be present. High-trust organizations see 35 to 45% higher success rates in change initiatives.

Diagnostic insight

Trust in leadership and psychological safety are related but distinct. A leader can be competent and honest but still not trusted if people doubt they genuinely care. If leadership trust is high but psychological safety is low, the issue is team or peer dynamics, not leadership. Investigate middle management and team norms. Security is built through hundreds of small leadership decisions. It is destroyed faster than it is built.

Example question

I trust that leadership will follow through on their commitments.

Supporting research

Psychological Safety and Learning Behavior in Work Teams

Edmondson, A. C. (1999) · Administrative Science Quarterly

An Integrative Model of Organizational Trust

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · Academy of Management Review

The Fearless Organization

Edmondson, A. C. (2019) · Wiley

Measure Security in your organization

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